Shipping, Returns & Damage Policy – phenomenalwater
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Shipping, Returns & Damage Policy


We use a network of fulfillment centers across the US to ship orders that are in the hands of a carrier such as USPS or UPS within (commonly but not guaranteed) 24-36 hours Monday through Friday, excluding holidays. Online orders are immediately transmitted to that network which begins the fulfillment process within only hours, sometimes minutes. 

Due to this rapid nature of fulfillment of orders cancellation is not guaranteed and will depend on how far along in the fulfillment process the order is as to successful cancellation.  Please be aware that successful cancellation is rare as we have very little influence over the stages of fulfilment.

Shipping method is at our discretion- we may use a service different than the one selected at checkout if that service can get your product(s) to you in a shorter amount of time than what was selected at checkout.

"Free Shipping": in the event a promotion code for "free shipping" is used or if an order reaches a threshold for "free shipping" the service level and carrier selection for delivery is at our discretion.

It is our policy to ship in compliance with U.S.D.O.T. (US Dept. of Transportation CFR 49) regulations.

Overnight Orders

We use UPS for all overnight orders. Overnight orders must be received by by phone by 2:00 PM PST Monday through Thursday to guarantee next day delivery. Overnight orders placed on Friday will arrive the next business day, or Monday. Please contact us at 800-620-3365 if you are placing an overnight order. Extra charges will apply and we cannot guarantee a Saturday delivery. UPS has certain areas throughout the Continental US that do not accept Saturday deliveries.

Address Problems

Any delivery problems arising from the address provided by the customer are the sole responsibility of the customer. Any fees incurred will also be the responsibility of the customer and will be paid for by the customer. Please do not send to an address where the delivery may be refused. If a delivery fails due to an incorrect address and the product is returned to us an issue for the product (only) will be issued.

Domestic Shipping Only (includes Alaska, Hawaii, and Puerto Rico)

Shipping method will be at our discretion. 

International Shipping

International Shipping is available. International customers will be responsible for any Customs duties or fees for the full purchase price of the order.


We will replace defective products. We cannot be responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error. If a package is damaged during shipment we will replace your order and deal with the shipper for a refund.

Since 2004 we have always offered a 60 Day Product Guarantee should a customer not be completely satisfied. We will happily refund the purchase price for one single bottle of any size of any product.  This offer does not extend to multiple bottles of the same product but will apply to different items in a combined order.  This is for the product purchase price only and does not include any shipping fees. If the order qualified for "free shipping" the full order amount will be refunded minus actual cost charged to the company for shipping, verification of that amount will be provided to the customer. Please return the empty or full products to:

Phenomenal, Inc.
13579 Haas Court
Rough and Ready, CA  95975

If you need to return an unopened order from UPS , please take the original package to any local UPS store and request that the package be returned to us. It is also helpful if you e-mail us at: This way we will be aware of your return.


Please inspect your package immediately to determine whether there has been any damage or leakage. Report any damaged goods within 48 hours of receipt of your goods.

We will not accept claims for damages that have not been reported within 72 hours of your receiving your product.