Frequently Asked Questions

What is pHenomenal and how is it made?

Here’s the shortest explanation: It is pure water that has been transformed into an acid “kidnapper”.  It is regular water, H2O, (2 hydrogens, 1 oxygen) that is missing 1 hydrogen. 

Inside your body it seeks, finds and binds with free hydrogen molecules stored in the body (which happen to be acidic). Once bonded (or “kidnapped”) it is now back to water (H2O) which you eliminate through urination.  Because of that, you may notice that you urinate more frequently than before drinking it and that- ultimately- is why many people experience a 2-4 pound decrease in their weight in the first week.

The patented, unique manufacturing process involves heat, magnetism, and mineral buffers; the minerals are removed prior to bottling. The result is a stable liquid that is quite alkaline- yet not dangerous. If you get pHenomenal straight from the bottle on your skin it will not hurt you as would lye or caustic soda; it is non-reactive and non-caustic.

How do I mix pHenomenal?

The dilution ratio for pHenomenal is one ounce per 32 ounces of drinking water.  If you do not have an ounce measure handy, grab a tablespoon: there are two tablespoons in a liquid ounce. 

The gallon size of pHenomenal comes with a pump that dispenses one ounce per pump.  The pump needn’t be locked down after use, it is considered a sealed container.

Feel free to mix large amounts at a time or days in advance if desired. Since pHenomenal (unlike other alkaline products) is completely pH-stable it will remain at its 11pH.

What do I mix pHenomenal with?

It can be mixed into any drinking water (even other alkaline waters) but since acidity is more powerful than alkalinity it is very important that your starting water is a neutral pH (7 is neutral) or higher. Any water that is even slightly acidic (under 7pH) will dramatically affect the resulting pH and that would be a waste of both the product and money spent.

If you usually drink filtered municipal/city water you can find its yearly water quality report online; it will include the pH. If you are on a well, use a whole-home system, or just have no idea what the pH is, we suggest purchasing some inexpensive pH testing strips or a test kit.

You may also purchase distilled water at a grocery store as its pH is supposed to be 7. We would also recommend testing it to confirm its pH as occasionally some distilled water can actually be acidic.

As mentioned above, you may also mix pHenomenal into any alkaline water that you may already drink if that's what you prefer. The pH will not go any higher than the 11pH it makes with neutral pH water but it will still be, according to how the pH scale works, anywhere from 500 to 1000s of times more powerful than 8, 9 or 10pH alkaline water.

How should pHenomenal be stored?

Both the concentrate and mixed solution must be kept in a sealed container. Any container (glass, plastic, stainless steel, etc) is fine as long as it has a tight-fitting lid.  This is because air contains hydrogen and with time it will bind with the pHenomenal, reducing its efficacy. 

If you prefer drinking cold water feel free to refrigerate your product- neither heat nor cold will change it- you can even freeze it into ice cubes. But it is not necessary to refrigerate either the concentrate or mixed pHenomenal.

Both the concentrate and mixed solution are shelf-stable for years (indefinitely, actually) so you do not need to consume it within a short period of time.

How much pHenomenal should I drink?

The rule of thumb is 32 ounces of mixed pHenomenal per 100 pounds of body weight.  For first-time users we recommend mixing it half-strength (1/2 ounce to 32 ounces of water) for the first few days then move up to regular dilution. 

It is perfectly fine to drink more pHenomenal than your weight determines, especially before and after exercise as it reduces lactic acid created during exertion.  We would not recommend drinking more than twice the amount as determined by your weight in one day. Why? Because it can only neutralize as much acid as is available in your system at any given time- drinking an excessive amount means you will essentially be wasting it since there would be nothing for it to interact with.

The more pHenomenal water you can get past the stomach and into the small intestine for absorption into the blood stream, the better! To get the most benefit we recommend drinking it on an empty stomach as an empty stomach contains only a negligible amount of acid. A healthy stomach does not "slosh", filled with acid, all day long.  It’s true that our stomachs do remain slightly acidic when empty but significant amounts of acid (enough to neutralize the pHenomenal) only get generated when foods (or other things that need to be ‘broken down’) enter into the stomach. For instance, drinking pure water, with nothing added, does NOT stimulate stomach acid generation. Miraculously, the stomach "knows" acid isn't needed. Pure water passes through an empty stomach very quickly, about 15-20 minutes. It then enters into the small intestine where it is absorbed into the bloodstream as needed.

Stop drinking pHenomenal 15-20 minutes before you're going to eat and if you just ate wait 30-60 minutes for digestion to complete, depending on how large and "heavy" the meal was.

If you drink pHenomenal while you're eating, nothing bad will happen, it'll just be neutralized and, essentially, wasted.

Many people find that drinking a good portion (around 1/3 of their intended intake for the day) first thing when they wake works well. This is because a body is naturally dehydrated in the morning and you can absolutely be certain their is nothing in the stomach.

What is the shelf life of pHenomenal?

You will find an expiration date printed on each bottle since labeling laws require it. However- there is no "true" expiration date since it is stable (meaning the pH will never degrade) as long as the container is sealed.

Can I add anything to mixed pHenomenal? Or make coffee or tea with it?

Coffee and black tea are very acidic so they will absolutely neutralize pHenomenal. Some herbal teas (chamomile, fennel, and mint) and white and green teas are alkaline. We would highly recommend testing the pH of anything you brew to be certain you're not neutralizing your pHenomenal and wasting money.

Anything the stomach would realize needs digestion will trigger stomach acid and you'll have wasted the pHenomenal.  So fiber supplements, fruit or vegetable juices, powdered greens or beets, anything with sugars, etc... will just result in neutralization. For all the stomach knows- that's just food.

If you really don't like drinking plain water we have flavored versions made with real, natural flavors.  They are slightly sweetened with the highest-grade stevia available, "Reb-A" which means no stevia aftertaste.  Those concentrates contain just enough to flavor and sweeten without triggering digestion.

If you wish to make your own, find a brand of flavorings that are sugar-free.  We would highly recommend testing the pH of what you create to ensure it's not neutralizing your pHenomenal.

If you choose to drink regular coffee, tea or acidic soft drinks treat and space them from your pHenomenal as you would food.

Can I take minerals supplements, medications and/or antibiotics with pHenomenal?

Yes, mineral supplements can be taken with pHenomenal but since there's the risk of the stomach recognizing the need to digest them, think of them as food and space your pHenomenal around them as you would food.

We do not have any scientific reason to believe pHenomenal will interact with any medication nor in 20+ years have ever had anyone report to us that it did.  However- as the body begins to function properly with the burden of excess acidity removed, medications antacids, especially) and treatments may need to be adjusted.  If you are under a physician's care consult them prior to beginning pHenomenal and inform them of any changes in symptoms that might require alteration and/or discontinuation of prescribed medications. 

Will pHenomenal help with gout?

pHenomenal has been lab-certified to neutralize uric acid; a copy of the test results are available here on our site.

Everyone has some amount of uric acid in their blood. Excessive amounts and its eventual crystallization is clearly what can lead to gout.  We believe pHenomenal water could help a person with excessive levels of uric acid in their blood. Why? Because when pHenomenal water gets into the blood, it goes after blood acids like a ‘heat seeking missile’. It reacts with acid and converts it to water.

We cannot give advice about medical conditions because we are not licensed to do so. Gout is a painful medical condition caused by uric acid that requires a Doctor’s attention. 

With clinical analysis, your Doctor can determine the exact details of your condition. This is important because your condition may not be gout, but something else. In addition, different types of gout that are treated differently. Once the details of your condition are known your Doctor can suggest a treatment plan for your exact condition. It’s important for you to learn your condition.

We encourage anyone with gout to discuss the use of pHenomenal water with their Doctor. You should be sure it is appropriate for use with your specific gout condition and any other medications you might be taking. 

Can I take pHenomenal when exercising?

It is perfect for exercising. Exercise creates lactic acid, that's what makes the muscles sore afterwards. pHenomenal has been lab-certified to neutralize lactic acid; a copy of the test result is available here on our site.

Although the rule of thumb for how much pHenomenal a person should consume is 1 quart for every 100 pounds of weight this does not apply if a person exercises strenuously since they are creating additional acid.

Consuming additional phenomenal both prior to and after exercise means less recovery time for muscles.

Can children consume pHenomenal? Can I take it if breastfeeding?

Based on our experience and research and provided that mixing instructions according to weight and label instructions are followed and reasonable care is exercised, pHenomenal can be used safely for infants and small children.

Provided that mixing instructions according to weight and label instructions are followed and reasonable care is exercised, pHenomenal can be used safely when lactating. According to our research, pHenomenal removes excess hydrogen from the body and is excreted via the urine only. 

Can I give pHenomenal to my pets?

Provided it is mixed at the 1:32 ratio and given according to weight, pHenomenal can benefit pets as well. We would suggest giving them small amounts during the day versus leaving it in their water bowl all day since interaction with air (since it contains hydrogen) will decrease the effectiveness of pHenomenal over time. 

Why does pHenomenal show up in online searches related to staph and MRSA?

Because a staph infection known as MRSA (Methicillin-resistant Staphylococcus aureus) was exactly why pHenomenal was created.

MRSA is unique in that it creates D-lactic acid in the body, a toxic form of regular lactic acid that is created during exercise. This acidity can overwhelm a body's immune system, making it difficult for the body to fight as it normally would. In some cases multiple rounds of different antibiotics can be ineffective due to immune suppression. It is a very serious and, often, deadly condition.

In 2004 the inventor of pHenomenal made a desperate attempt to help a family member who had been hospitalized multiple times with MRSA. He researched everything he could and, upon finding the link between D-lactic acid and the immune system, worked frantically until he created the first formulation of pHenomenal. That family member is still alive and MRSA-free.

Spencer's Gel was also initially created specifically to reduce the acidity created by staph and MRSA on the skin. Through the years it has additionally been found to be effective for many other skin conditions.

Is pHenomenal used in a cancer treatment?

It is in fact a required part of a 4-part protocol for a treatment called "Salicinium", a treatment which has reported great success with every cancer type.

The company that created the Salicinium molecule has determined that since pHenomenal literally removes acidity rather than alkalizing a body by adding alkaline minerals, the treatment yields superior results when used in conjunction with pHenomenal.  

or more information on the oral version or to be referred to a Doctor or Naturopath who administers the IV treatment contact them at (425) 454-7319.

Does baking soda or alkaline water machines provide the same results as pHenomenal?

There is no doubt that alkaline water made with minerals and alkaline water machines produce alkaline water.

But- according the how the pH scale works (every whole number is 10x the last number) pHenomenal will neutralize up to 1000x more than baking soda can (1 teaspoon of baking soda in 8oz of water makes an 8pH solution).

Therefore, to match the effectiveness of pHenomenal, one would need to use a tremendous amount of baking soda compared to pHenomenal and doing so would create a risk of excess sodium absorption called "alkalosis". Because pHenomenal does not add anything to the body it cannot contribute to alkalosis.

Alkaline water machines such Kangan and other similar brands can create alkaline water. However, the water molecules you get from them have not actually been changed to become alkaline. They are simply being ‘rearranged’ as they attach onto electron-charged minerals added to the water. That is not a natural state for minerals to exist in. So eventually, the charge wears off the minerals- usually within hours or at most a day or two. Then those water molecules will return to their natural state… plain water and minerals. In addition, no alkaline water machine on the market is capable of producing a pH close to pHenomenal.

Rewards Program

For details on the pHenomenal Rewards program, click on the blue "Get Rewarded" button at the bottom left of any page or click on "rewards Program" in our main menu.

Joining the program requires really nothing more than selecting a password to create an account on our site.

This program allows you to earn points on your purchases (excluding shipping) and for successfully referring friends.  Points can be redeemed for coupons for specific amounts off of future purchases. Only one coupon may be used per order.  Points are automatically removed for any returned or cancelled orders.

To receive points on your first order you must create an account within 14 days of placing the order. The rewards program cannot retrieve order information for purchases made in the past before joining the program.

Rewards can be earned on "Schedule and Save" subscription orders. Rewards cannot be earned on wholesale purchase orders.

We closely monitor the program for abuse of the "Refer a Friend" feature and will issue a warning to anyone suspected of using it to gain rewards in a duplicitous manner.  We reserve the right to remove points in a suspected instance of abuse and block the rewards account of any customer obtaining points in an abusive manner.

We reserve the right to cancel or suspend the entire program at any time.  

Here is a link to view a video as to how the program works and how to redeem points: https://youtu.be/EiKJqywCXBc

Shipping

We use a network of fulfillment centers across the US (including Amazon's extensive network) to ship orders that are in the hands of a carrier within (commonly but not guaranteed) 24-36 hours Monday through Friday, excluding holidays.

The use of fulfillment partners is why most orders in the contiguous US are received in an average of 2-5 days including Sundays.  Exceptions to that time-frame occur only in outlying areas removed from a metropolitan area. Federal holidays will affect delivery times.  We cannot be responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error. Deliveries to Alaska and Hawaii are typically delivered within 18 to 21 days.

Online orders are immediately transmitted to that network which begins the fulfillment process within only hours, sometimes minutes. 

Due to this rapid nature of fulfillment of orders cancellation is not guaranteed and will depend on how far along in the fulfillment process the order is as to successful cancellation.  Please be aware that successful cancellation is rare as we have very little influence over the stages of fulfillment.

Shipping method is at our discretion- we may use a service different than the one selected at checkout if that service can get your product(s) to you in a shorter amount of time than what was selected at checkout. If your order absolutely must be delivered by a specific carrier please contact our office by email or phone prior to placing your order so we can make the proper arrangements if they are available to us.

International shipping methods are be at our discretion. International customers will be responsible for any customs duties or fees for the full purchase price of the order.

Incorrect or incomplete addresses: if you notice an address error after checkout please contact us immediately so it may be corrected prior to the order being fully processed and shipped.  If a tracking number has been generated it will be too late to correct as the package will already be in transit to you and due to the speed of the fulfillment centers we work with a shipment can already be en route within just hours after an order is placed.  At that point you will need to contact the carrier directly and request a change to the address or re-delivery if delivery was already attempted.  If a package is successfully returned to the company a replacement order will be provided to you or you may alternately ask for a refund (the shipping price paid is non-refundable since that amount was already paid to the carrier who attempted your delivery).  If you file a claim with the carrier for reimbursement obviously we will not be obligated to replace the shipment.

It is our policy to ship in compliance with U.S.D.O.T. (US Dept. of Transportation CFR 49) regulations.

To view our full shipping policy as required by law please click on the "Shipping, Returns and Damage Policy" link at the bottom of any page on our site.

Return Policy

Since 2004 we have always offered a 60 Day Product Guarantee should a customer not be completely satisfied.

We will happily refund the purchase price for one single bottle of any size of any product.  This offer does not extend to multiple bottles of the same product but will apply to different items in a combined order.  This is for the product purchase price only and does not include any shipping fees. If the order qualified for "free shipping" the full order amount will be refunded minus actual cost charged to the company for shipping, verification of that amount will be provided to the customer.  

To initiate a return please email us at: info@phenomenalwater.com. This way the shipping department will be aware of your return. Simply refusing a package or shipping it to the origin address will cause significant delays to our knowledge of the return as the fulfillment center the package came from can take 2-4 weeks to notify us of the return.

To view our full return policy as required by law please click on the "Shipping, Returns and Damage Policy" link at the bottom of any page on our site.

Help! My package arrived damaged.

We will replace damaged/defective products.  If a package is damaged during shipment we will replace your order and deal with the shipper for a refund.

Please inspect your package immediately to determine whether there has been any damage or leakage. Report any damaged goods within 48 hours of receipt of your goods. Although not required we greatly appreciate photos of the damage (packaging and product) if possible so we may work with the fulfillment center/originating warehouse and/or carrier to prevent such future issues and/or to file a claim for damage.

We will not accept claims for damages that have not been reported within 72 hours of your receiving your product.