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FAQs: How to Use pHenomenal, Shipping & Guarantee

What is in pHenomenal and how is it made?

Here’s the shortest explanation: It is pure water that has been transformed into an acid “kidnapper”.  It is regular water, H2O, (2 hydrogens, 1 oxygen) that is missing 1 hydrogen.  Inside your body it seeks, finds and binds with free hydrogen molecules stored in the body (which happen to be acidic). Once bonded (or “kidnapped”) it is now back to water (H2O) which you eliminate through urination.  Because of that, you may notice that you urinate more frequently than before drinking it and that- ultimately- is why many people experience a 2-4 pound decrease in their weight in the first week.

The unique manufacturing process involves heat, magnetism, and mineral buffers. The result is a stable liquid that is quite alkaline- yet not dangerous. If you get pHenomenal from the bottle on your skin, it will not hurt you, as would lye or caustic soda.  

how pHenomenal works

How do I mix pHenomenal?

The dilution ratio for pHenomenal is one ounce per 32 ounces of drinking water.  If you do not have an ounce measure handy, grab a tablespoon: there are two tablespoons in a liquid ounce.  The gallon size of pHenomenal comes with a pump that dispenses one ounce per pump.  The pump needn’t be locked down after use, it is considered a sealed container.

What do I mix pHenomenal with?

You will receive the most the product can provide by using distilled water. The more minerals/total dissolved solids in the water you mix it into, the less effective it will be. If distilled is not available the next best option is reverse osmosis. The least desirable alternative would be mineralized water such as what has gone through an alkaline water machine having had sodium, potassium, calcium and/or magnesium added to the water. Well or city water that is "hard" (leaves mineral deposits behind) would fall into the category of "mineralized". This product will provide results with any water- including tap water if nothing else is available- it's simply the degree of effectiveness that varies. We do not recommend mixing with ozonated water as it can cause gas and/or stomach pains due to the reaction with the ozone; it also reduces the effectiveness of pHenomenal. 

How should pHenomenal be stored?

Both the concentrate and mixed solution must be kept in a sealed container.  Any container (glass, plastic, stainless steel, etc) is fine as long as it has a tight-fitting lid.  This is because air contains hydrogen and with time it will bind with the pHenomenal, reducing its efficacy.  It is not necessary but feel free to refrigerate your product- neither heat nor cold will change it.  Both the concentrate and mixed solution are shelf-stable for years so you do not need to consume it within a short period of time.

How much mixed pHenomenal do I drink?

The rule of thumb is 32 ounces of mixed pHenomenal per 100 pounds of body weight.  For first-time users we recommend mixing it half-strength (1/2 ounce to 32 ounces of water) for the first few days then move up to regular dilution.  It is perfectly fine to drink more pHenomenal than your weight determines, especially before and after exercise as it reduces lactic acid created during exertion.  We would not recommend drinking more than twice the amount as determined by your weight in one day. 

To realize the most benefit we recommend drinking it on an empty stomach. The more pure, un-reacted pHenomenal water you can get past the stomach and into the small intestine for absorption into the blood stream, the better! That said, the ideal time to drink a large portion of your day’s intake of pHenomenal would be first thing in the morning before eating or drinking anything else.  Wait 15-20 minutes before having your breakfast to allow the optimum amount of pHenomenal to pass into the small intestine before waking up your stomach.

Having your pHenomenal first thing in the morning might not work for everyone. If you have eaten something, it’s best to wait about two hours before having pHenomenal so that the stomach acids will have subsided. Some people take pHenomenal on an empty stomach before bed. This works for some people. However, if you get a burst of energy- and you may- you might not be able to get to sleep as quickly as usual. Everyone is different. Find what works best for you. 

Can I mix large amounts at a time, days in advance?

Certainly. pHenomenal’s pH will not change if it is pre-mixed just make sure it’s in a sealed container.

What is the shelf life of pHenomenal?

Three years from the bottling date. You will find an expiration date printed on each bottle.

Why do you add calcium to the pHenomenal?

It is a flavor buffer. Have you ever heard of putting baking soda in your refrigerator to absorb taste? It’s much the same. Inert calcium absorbs the taste. The amount of inert calcium in pHenomenal is so low that it is below the requirement to place it on the bottle label.  The body cannot "use" inert calcium.

Why do I see “white flakes” in my bottle of pHenomenal?

It is rare that it occurs but sometimes it does.  It’s just the inert calcium (that is added as a flavor) buffer falling out of solution. When phenomenal gets cold repeatedly or with time it falls out and you can see it on the bottom of the bottle. It’s harmless and it doesn’t change the pH in the slightest. Feel free to filter it out by pouring your pHenomenal thru a paper towel. 

Why is distilled water the best choice? 

Steam distilled water is the best choice because it is pH-neutral, 7pH.  At the recommended dilution ratio of 1:32, you will always be sure to attain the 11pH.  Using distilled water takes the guesswork out.  You may use other filtered water as long as you know it is not overly acidic or alkaline: both will reduce the effectiveness of pHenomenal. 

Does baking soda or alkaline water machines provide the same results as pHenomenal water?

These methods can raise blood pH. But consider the following: These two methods work by reacting with stomach acid. We label it as Stomach Acid Neutralization methodology or ‘SAN’. This is not all bad. Why? Neutralized stomach acid must be replenished somehow for digestion to be achieved successfully. Simply speaking, our stomachs will ‘draw’ needed acid out of the bloodstream, thus raising the blood pH in a positive way.

Baking soda, a mild alkali, will react with stomach acid, producing water and other by-products. This reaction neutralizes stomach acid, which again, must be replenished somehow. This is just another example of the Stomach Acid Neutralization methodology described above. It too is a step in the right direction. Although it’s not what we designed it to do, pHenomenal water will react with stomach acid as well, using ‘SAN’ methodology. The by-product of pHenomenal reaction with acid is water, NO other by-products! Testing reveals that that pHenomenal will neutralize five hundred times more stomach acid as will baking soda. Therefore, to match the effectiveness of pHenomenal in this methodology, one will need to utilize a tremendous amount of baking soda compared to pHenomenal. 

Alkaline water machines can certainly be beneficial. However, the water molecules you get from ‘Top of the Line’ Alkaline Water Machines (costing up to $4000) have not been changed to become alkaline. They are simply being ‘rearranged’ as they attach onto electron-charged minerals added to the water. That is not a natural state for minerals to exist in. So eventually, the charge wears off the minerals- usually within hours or at most a day or two. Then those water molecules will return to their natural state… plain water and minerals. So what does that accomplish? One needs to understand this to realize the benefits.

Will pHenomenal will help with gout?

We cannot give advice about medical conditions because we are not licensed to do so. Gout is a painful medical condition that requires a Doctor’s attention. 

With clinical analysis, your Doctor can determine the exact details of your condition. This is important because your condition may not be gout, but something else. In addition, different types of gout that are treated differently. Once the details of your condition are known your Doctor can suggest a treatment plan for your exact condition. It’s important for you to learn your condition.

We’re told gout is hereditary. Diet is also a big factor. Certain prescribed medications can bring it on as well. We’re told someone with gout has elevated levels of uric acid in their blood. Uric acid is a by-product of the metabolic breakdown of purine nucleotides. (certain proteins) Uric acid typically dissolves in the blood, passes through the kidneys and is eventually eliminated through urine. Under-excretion of uric acid by the kidneys creates the condition called ‘hyperuricimia’. After reaching a certain level the uric acid can crystallize- attach to and inflame joints, tendons and cartilage. Typically, it occurs in the extremities of the body such as fingers, feet and toes. It can be debilitating. We’re told the crystallization of uric acid is the underlying cause of painful gout.  Yet, we’re also told it is possible to have high levels of uric acid and never develop gout!

Excessive uric acid in the blood is clearly what can lead to gout. Everyone has some uric acid in their blood. We believe pHenomenal water could help a person with excessive levels of uric acid in their blood. Why? Because when pHenomenal water gets into the blood, it goes after blood acids like a ‘heat seeking missile’. It reacts with acid and converts to pure water. pHenomenal has been lab-certified to neutralize Uric & Lactic acid. 

We encourage anyone with gout to discuss the use of pHenomenal water with their Doctor. You should be sure it is appropriate for use with your specific gout condition and any other medications you might be taking. We are happy to discuss pHenomenal water with your Doctor as well. We frequently do this.

Does pHenomenal water react with stomach acid?

The answer is absolutely… if there is acid in the stomach. However, when pHenomenal ‘reacts’ with stomach acid, it simply turns stomach acid into water. That’s not all bad. This ‘reaction’ does NOT impede digestion at all. But this reaction is not the best scenario because the pHenomenal has done its job in the stomach, not in the bloodstream.

Many people believe their stomach ‘sloshes’ with acid all day long. This is not the case. It’s true that our stomachs do remain slightly acidic when empty. However, significant amounts of acid only get generated when foods (or other things that need to be ‘broken down’) enter into the stomach. Consider this: drinking pure, distilled water, with no minerals or particles, does NOT stimulate stomach acid generation. Miraculously, the stomach knows this. Pure water passes through an empty stomach very quickly (15-20 minutes). It then enters into the small intestine where it is absorbed into the bloodstream as needed. 

That’s why we recommend diluting pHenomenal in pure, distilled water and drinking it on an EMPTY stomach. This protocol minimizes the possibility of any reaction with either the water particles or your stomach acid. Point: the more pHenomenal water you can get past the stomach and into the small intestine for absorption, the better. 

Is pHenomenal used in a cancer treatment?

It is in fact a required part of a 4-part protocol for a treatment called "Salicinium", a treatment which has reported great success with every cancer type. The company that created the Salicinium molecule has determined that since pHenomenal literally removes acidity rather than alkalizing a body by adding alkaline minerals, the treatment yields superior results when used in conjunction with pHenomenal.  For more information on the oral version or to be referred to a Doctor or Naturopath who administers the IV treatment contact them at (425) 454-3719.

Can I exercise while drinking pHenomenal?

Absolutely, in fact it’s one of the fastest ways to get rid of acidity. In fact, these guys exercise for a living and love to drink pHenomenal during their workouts:

Can I monitor my pH results to see if pHenomenal is eliminating my acidity?

Yes you can!  Dr. Gary Martin of Longevity-Formulas Inc. in Arizona has developed this awesome, very accurate pH Test Kit!  

This remarkable test kit is simple to use. It uses one drop of urine. It tests for Ammonia Nitrogen in your urine which is an indication of acidity toxicity. A color chart helps you convert the color into a number. You want to keep your results between 1-5. Anything over 5 and you are overly toxic with acidity which will eventually lead to all kinds of symptoms. You cannot depend upon urine pH and saliva pH to give you accurate indications of the acidity level in your body. Only the Ammonia Nitrogen level can do that. This kit does approximately 50 tests and takes about 30 seconds to perform. 

Here is the link to order: Flooding the Body with Alkalinity is Not the Same as Removing the Acidity!  Use the coupon code: ATKGH for your discount!

What is the weight of your products for traveling?

1 bottle of pHenomenal is 3 pounds, 1 bottle of B-pHree gel is 2 pounds, and 1 bottle of alkaline gel is 1 pound.

Can I mix pHenomenal with lemon?

No you cannot. Please follow the mixing instructions and do not add anything else which may neutralize the pHenomenal. If you have a sweet tooth or would like to vary the flavor of your pHenomenal, consider trying one of our flavored concentrates.

Can I take my mineral supplements with pHenomenal?

Yes, mineral supplements can be taken with pHenomenal. Leave at least a 1-hour window and try to take them early in the AM or before bed.

Can I take pHenomenal with antibiotics or any other prescribed medication?

We want to truthfully relate our experience and insight for anyone who needs that information. In over ten years' plus of customer's experience, we do not have any reason to believe pHenomenal will interact with any medication. 

Can I administer pHenomenal to someone on dialysis?

In our experience, pHenomenal definitely helps with the oxygen in the blood and overall health. Please consult your doctor and just administer the amount according to the mixing instructions.

Is pHenomenal safe for infants and children?

Based on our experience and research, and provided that mixing instructions according to weight and label instructions are followed and reasonable care is exercised, pHenomenal can be used safely for infants and small children.

Is it safe to breastfeed while taking pHenomenal?

Based on our experience and research, and provided that mixing instructions according to weight and label instructions are followed and reasonable care is exercised, pHenomenal can be used safely when lactating. According to our research, pHenomenal removes excess hydrogen from the body and is excreted via the urine only.

Can I safely give pHenomenal to my pets?

Based on our experience and research and provided that mixing instructions according to weight and label instructions are followed and reasonable care is exercised, pHenomenal can benefit pets as well. Please be sure to follow the weight instructions.

Subscription Orders

By selecting "Schedule and Save" as an option during an order, you are agreeing to a minimum of two deliveries, after which time you may cancel.  By default, the radio button on the order page is set to a one-time purchase.  If you accidentally move it to "Schedule and Save" and don't notice until after the order was placed, please contact us immediately so we can prevent further shipments.  At our discretion, the order may be adjusted or completely canceled and refunded.  Regarding coupons: as noted with each published coupon code, they are not applicable to a subscription order.

Rewards Program

For details on the pHenomenal Rewards program, click on the blue bar at the lower right side of any page and view the help menu on the left side of the program box that opens.

This program allows you to earn points on your purchases (excluding shipping) and for successfully referring friends.  Points can be redeemed for vouchers for specific amounts off of future purchases.  Only one voucher may be used per order.  Points are removed for any returned or cancelled orders.

Rewards can be earned on "Schedule and Save" subscription orders. Rewards cannot be earned on wholesale purchase orders.

We closely monitor the program for abuse of the "Refer a Friend" feature and will issue a warning to anyone suspected of using it to gain rewards in a duplicitous manner.  We reserve the right to remove points in a suspected instance of abuse and block the rewards account of any customer obtaining points in an abusive manner.

We reserve the right to cancel or suspend the entire program at any time.  

Here is a link to view a video as to how the program works and how to redeem points:


We ship within 24 hours Monday through Friday, excluding holidays. If we cannot ship within these times we will contact you using the information you have provided.  Generally speaking, if an order is placed before 10AM PST it will ship the same day- if you need confirmation that an order placed later than that will go out the same day, please call to confirm.

It is our policy to ship in compliance with U.S.D.O.T. (US Dept. of Transportation CFR 49) regulations.

International shipping method will be at our discretion. International customers will be responsible for any customs duties or fees for the full purchase price of the order.

Return Policy

We will replace defective products. We cannot be responsible for delays caused by the shipping companies, whether it be because of weather conditions or human error. If a package is damaged during shipment we will replace your order and deal with the shipper for a refund.

We offer a 60 Day Product Guarantee. This is for product purchase only and does not include any shipping fees. If the order qualified for "free shipping" the full order amount will be refunded minus actual cost charged to the company for shipping, verification of that amount will be provided to the customer.  Please return the full or empty bottles within the 60 Day time period along with the reason for the return and your correct contact information for a full product refund to:

Phenomenal, Inc.
13579 Haas Court    Rough and Ready, CA  95975

It is also helpful if you e-mail us at: This way the shipping department will be aware of your return.

What is your Damage Policy?

Please inspect your package immediately to determine whether there has been any damage or leakage. Report any damaged goods within 48 hours of receipt of your goods. We will not accept claims for damages that have not been reported within 72 hours of your receiving your product.